Refund guide

Time to report

Foil sachets are humidity-sensitive. Open a remedy ticket within 48 hours of the courier’s first “delivered” scan via Track & Support or support@nexorafarms.in.

When we typically help

• Wrong variety or count versus the tax invoice.
• Visible crush, puncture, or water ingress that makes sowing unreasonable.
• Marked delivered but nothing received — reviewed with address proof and attempt logs.

Usually outside scope

• Cosmetic scuffs, label rub, or colour variation within the stated grade.
• Failed delivery from incorrect PIN, gated access, or unanswered calls.
• Opened, blended, or discarded sachets before photos are attached to a ticket.

What to attach

Include order ID, a short narrative, and clear photos of the shipping label and affected packets. The desk aims to acknowledge within two working days.

Remedies we may offer

Approved cases may receive replacement stock when available, a proportional refund, or store credit — whichever fairly restores your purchase.